Refund Policy

14-day money-back guarantee

If Alync isn’t what you expected, email hello@alync.co within 14 days of your first paid subscription purchaseand we’ll refund it in full — no questionnaire. This applies once per customer, to the first purchase only.

Renewals and upgrades

• Renewal charges are not refundable, except where required by law. Cancel before your renewal date to avoid the next charge — you keep access until the end of the paid period.
• Upgrading mid-cycle is prorated automatically at checkout; downgrades take effect at the next renewal.

How to cancel

Open the app → Billing → Manage subscription (the Paddle customer portal), or email hello@alync.co from your account email. Cancellation stops future charges immediately and never deletes your data by itself.

How refunds are processed

Payments are processed by Paddle, our merchant of record — refunds are issued by Paddle to your original payment method, typically within 5–10 business days of approval. You can also request a refund directly through the link on your Paddle receipt email.

Abuse

We reserve the right to decline refunds where the guarantee is being abused — for example accounts created to repeatedly claim it, or workspaces that consumed a full month’s quota before requesting one. Statutory consumer rights in your country remain unaffected.